How do people judge a good restaurant compared to the others? A hundred possible answers end up in one simple way; by comparing basic stuff..
How do the restaurant do their Nasi Goreng? Or Orange Juice. Both in taste and presentation compare to price they pay. This is not an exact calculation but more to how they 'feel' about the whole thing.
Whatever the initial score is, that will stay almost forever.. They say we can do only one time first impression.
Great your next customer like they are your loyal customer for many years and observe the result..
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